Frequently Asked Questions
1. What products does Dua Closet offer?
Dua Closet offers comfortable clothing and stylish accessories for kids.
2. What age group do you cater to?
Our collection is mainly designed for girls aged 1 to 8 years.Available sizes may vary by product.
3. How can I select the correct size?
Please check the Size Guide available on the product page before ordering.
4. Do you deliver across Pakistan?
Yes, we deliver to cities and locations across Pakistan through trusted courier services.
5. What payment methods are available?
We accept Cash on Delivery and bank transfer, along with any other payment methods displayed at checkout.
6. How can I track my order?
Once your order is dispatched, tracking details may be shared by SMS, email or WhatsApp. You can also contact us with your order number for assistance.
7. Can I cancel or change my order?
Please contact us as soon as possible. Orders can only be changed or cancelled before they are packed or dispatched.
8. Who pays the exchange delivery charges?
For exchanges, the customer pays the return and replacement courier charges.
9. What should I do if I receive a damaged or incorrect item?
Contact us within 48 hours of delivery with your order number and clear photographs of the item. Our team will help arrange a replacement or appropriate solution.
10. Are sale items returnable?
Sale or clearance items are generally not returnable for a change of mind.
11. Will the product colour look exactly the same?
We try to display colours accurately, but slight differences may occur because of lighting, photography and individual screen settings.
12. How should I care for Dua Closet outfits?
Always follow the care instructions provided with the product. Gentle handwashing or dry cleaning may be recommended for delicate fabrics, lace and embroidered outfits.