Privacy Policy
Dua Closet respects your privacy and is committed to protecting the personal information you share with us while visiting our website, placing an order or contacting our team.
Information We Collect
We may collect:
* Your name, email address and phone number
* Billing and delivery addresses
* Order, product, payment and transaction information
* Messages, reviews and customer-support enquiries
* Device, browser, IP address and website usage information
* Information collected through cookies and similar technologies
We do not intentionally collect personal information directly from children. Orders should be placed by a parent, guardian or adult customer.
How We Use Your Information
We may use your information to:
* Process, confirm and deliver orders
* Provide customer service and order updates
* Manage payments, exchanges and refunds
* Prevent fraudulent or unauthorized transactions
* Improve our website, products and customer experience
* Send promotional messages where you have agreed to receive them
* Comply with legal, regulatory or security requirements
Payments
Payments may be processed by banks or third-party payment providers. Dua Closet does not intentionally store complete debit or credit card details on its website.
Sharing of Information
We may share necessary information with:
* Courier and delivery companies
* Payment processors and banking partners
* Website hosting, analytics and technical service providers
* Government or legal authorities where required by law
We do not sell or rent customers’ personal information to third parties.
Cookies:
Our website may use cookies to remember preferences, maintain shopping-cart functions, understand website traffic and improve performance. You may control cookies through your browser settings, although disabling them may affect certain website features.
Data Security and Retention
We use reasonable administrative and technical safeguards to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure.
Information is retained only for as long as reasonably necessary for order fulfilment, customer support, record-keeping, fraud prevention and legal obligations.
Policy Updates
We may update this Privacy Policy when our services or legal requirements change.